Frequently Asked Questions
Everything you need to know about shopping with JHS
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight and destination of your package.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
Which payment methods do you accept?
JHS accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to most major countries worldwide. International delivery times may vary between 7-14 business days, and customers are responsible for any applicable customs duties or taxes.
How can I contact customer support?
Our customer service team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9:00 AM to 5:00 PM.